Cosmo (formerly ClassUp)Reviews of cosmoai.com

Response from Cosmo (formerly ClassUp)· Oct 10, 2026

Hi Sonia, We're sorry to hear about your experience. We understand how frustrating scheduling issues and last-minute cancellations can be, and this is not the level of service we strive to provide. We take your concerns about scheduling and communication seriously. Our commitment to supporting students and families remains the same regardless of whether they choose to renew their package. We would appreciate the opportunity to review your experience and address any outstanding issues. Please contact us at [email protected] so our team can look into your concerns and work toward a resolution. Best, Cosmo

Response from Cosmo (formerly ClassUp)· Mar 25, 2026

Thank you for sharing your feedback. We regret to hear that your experience with our writing classes did not meet your expectations regarding value and learning outcomes. Our non-refundable policy is designed to provide a reasonable trial period while ensuring the sustainability of our educational services. The trial window allows new students to assess whether the teaching style and curriculum align with their needs. Beyond this period, we focus on continuous support and adjustments to help each student progress. We take your concern about the composition instruction seriously. Our curriculum is structured to build writing skills progressively, and we regret if this was not clearly communicated or experienced. We would be glad to review your child’s progress and discuss specific areas where we can provide additional guidance or materials. If you would like to explore a resolution, please contact our support team directly at [email protected]

Response from Cosmo (formerly ClassUp)· Jul 16, 2025

Dear Nabanita, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration caused by the follow-up call. It was never our intention to make you feel pressured or disrespected—we truly appreciate your initial interest in our classes and your honesty about the financial considerations. Our goal is to provide helpful information and support to parents exploring educational options for their children. However, we apologize in this instance for not respecting your decision after you kindly declined. We’ve shared your feedback with our team to ensure better communication practices, including more sensitivity to parents’ preferences and boundaries. If you’d ever reconsider in the future, we’d be happy to assist in a way that aligns with your needs—no pressure whatsoever. Thank you again for holding us accountable, and we wish you and your child all the best in finding the right learning path.

Response from Cosmo (formerly ClassUp)· Jun 12, 2025

Dear Valued Customer, Thank you so much for taking the time to share your detailed feedback with us. We truly appreciate your candor, and we are sorry to hear that your experience did not meet either your expectations or our standards. First and foremost, please accept our heartfelt apologies for any distress caused by various aspects of our services. At Cosmo, we are committed to continuously improving the quality of our trial class experiences, teaching effectiveness, matching mechanisms, and many other facets of both our pre-sale and post-sale services. Your comments have been enlightening for us. We would love to engage in a more in-depth conversation with you about this matter. Please feel free to reach out via email at [email protected] or call our Customer Service at 888-818-8240. Our department manager will be available to discuss your entire experience with you and provide tailored solutions that best suit your needs. We are also very grateful for the opportunity you've given us to realign ourselves with what families truly need. We look forward to hearing from you soon!

Response from Cosmo (formerly ClassUp)· Feb 6, 2025

Dear parent, Thank you for sharing your experience with us. We sincerely apologize for the disappointment and frustration you and your daughter have encountered. It is deeply concerning to hear that the service provided did not meet your expectations, especially given the significant investment you made. ClassUp has always taken feedback like yours very seriously and we are committed to addressing the issues you’ve raised. The quality of our teachers and the effectiveness of our classes are of utmost importance to us, and it is truly alarming to hear that your daughter did not receive the support she needed. We will be conducting a thorough review of the tutor’s qualifications and the overall program to ensure that such issues do not occur in the future. Please allow us the opportunity to make this right by contacting our team directly at [email protected], and we will do our best to address your concerns promptly. We value your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we hope to have the chance to restore your trust in our program.

Response from Cosmo (formerly ClassUp)· Dec 27, 2024

Dear Parent, we sincerely apologize for your experience. Please rest assured that ClassUp will not remove any of your classes. We may have unintentionally given you the wrong impression regarding the 9 'credits' in your account, which is equivalent to 12 classes for K-5 students. We are eager to assist you as soon as possible with all of your questions and concerns. Could you please send us a message at [email protected] so that we can promptly follow up on your account? Thank you very much, and happy holidays!

Response from Cosmo (formerly ClassUp)· Oct 31, 2024

Dear Customer, Thank you for your feedback. We fully recognize the significance of financial considerations in relation to children's education. However, we kindly ask you to appreciate that the value of our classes and services encompasses multiple dimensions beyond pricing. ClassUp's mission is to make premium education accessible to all students across the United States; therefore, we have made substantial investments in curriculum quality, teaching staff, service support, and various other aspects. We would greatly appreciate hearing your suggestions regarding our classes and hope to connect with you soon! Thank you very much.