Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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173 reviews
CosaraSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cosara is a US-based company that designs and sells adult intimate products — primarily male masturbators, women's vibrators, and prostate massagers — built from body-safe silicone, tested before shipping, and packaged discreetly. We operate out of Sheridan, Wyoming, and ship to customers in the US and internationally.The intimate-products category has been over-marketed for decades. We try to do the opposite: describe what our products actually do in plain language, build them well enough that they don't need to be oversold, and stand behind them when something doesn't go right.Our customer service is run by real people — no chatbots, no outsourced helpdesk. We read what you write and respond personally, usually within one business day.
Cosara (cosara.com) has 173 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 65 reviews with 1 star · Clear filters
Really the name is misleading. There is nothing about the device that relates to a sloppy BJ. It's just another vibrator. It's also very tight and causes friction burns, making it very uncomfortable to use, and yes I am using lubrication, lots of it.
By David B.
Took forever and products were not very good at all
By customer
Terrible purchase. Where to begin. 1st product was broken, replacement just wasn't worth the money. Shipping took a year and a half. Even thus survey is garbage, the link I opened and am now staring at is all in german.
By Jeffrey P.
Nothing like what was advertised.
By Randall
I ordered a device and it was dead on arrival. I contacted customer service and was told to submit a video of the non-working device. I did so and cannot get a reply ever since. I asked for a replacement or refund since it could not be used. I've messaged the company several times and cannot get any response. Worst customer service I have ever experienced.
By Daniel S.
The shipping carrier is unreliable and what is complained about most during these reviews. A reputable company, if Cosara falls into that category, would address the issues and make changes to keep their customers happy. I can't say if the product is worth a penny cuz I'm still waiting on it and the tracking does not update. Stuck on shipping label created. I believe I will not open and return the items because of the poor service.
By Dan
I placed one order and never received an update on delivery, so I thought i must not have placed the order and proceeded to place an order price was higher than first offer. Then I received an update on first order and immediately requested the order be canceled...nothing. Package was delivered and I asked to return with a return form was difficult to add attachment but finally sent it off. only to find they charged a restocking fee plus another fee which reduced my refund by $24. ROBBERY
By Ruthie
I ordered and received one of the products that they advertise extensively. It is nothing like what they advertise. It's a piece of junk! Oh, it looks really nice but it doesn't work as advertised. I'm asking for a full refund! We shall see what the response is. (the product ordered was the Turbo BJ)
By JimGymGo
