Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
173 reviews
CosaraSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cosara is a US-based company that designs and sells adult intimate products — primarily male masturbators, women's vibrators, and prostate massagers — built from body-safe silicone, tested before shipping, and packaged discreetly. We operate out of Sheridan, Wyoming, and ship to customers in the US and internationally.The intimate-products category has been over-marketed for decades. We try to do the opposite: describe what our products actually do in plain language, build them well enough that they don't need to be oversold, and stand behind them when something doesn't go right.Our customer service is run by real people — no chatbots, no outsourced helpdesk. We read what you write and respond personally, usually within one business day.
Cosara (cosara.com) has 173 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 65 reviews with 1 star · Clear filters
Product not durable, why purchase a product that offers no replacement parts enough said
By MICHAEL R.
Response from Cosara· May 27, 2026
Hello Michael! Apologies for your experience, Kindly share your Cosara order number and email so that we can address your product issue swiftly.
Unable to turn power on. Zero instructions with product. Had to find this web site trying to make it work
By anonymous
The telephone number on the web site leads to absolutely nothing. Tried to cancel the order before it shipped. Unable to reach anyone. Use a different company. Don't expect a call back. DON'T PURCHASE THROUGH COSARA. Cosara, The telephone number on the website isn't valid. (307) 533-5170. If you don't have a valid number how do you expect to be contacted? One more question, why are your hours Eastern Time when you are in the Mountain Time Zone? Sheridan WY.
By Lance S.
Response from Cosara· May 20, 2026
Hello Lance! We have a proactive customer service that looks to answer all your issues youu may have. Kindly share your order referrence number so that we can address your particular problem.
My last order was something I can't even use, it was on sale as are a lot of items here and can't be returned. The Space Capsule is a total rip-off, it's from China and obviously built for Chinese men, baggage department is way too small. Don't get ripped off by someone who obviously has no clue of what they are advertising and selling. I am disgusted about this situation. #Cosara147222
By Larry
Tracking says it was delivered. Not delivered to me at my address
By JEFFERY M.
Response from Cosara· May 20, 2026
Hello Jeffrey Miller! Kindly confirm your delivery address to rectify this issue. To facilitate a smooth delivery we recommend using the insurance option, so delays, stuck in transit, missing from delivery can also be covered.
Doesn’t work
By James P.
Response from Cosara· May 20, 2026
Hello James! Sorry for your experience. A New replacement order has been sent free of charge, along with a complimentary gift as an apology for the inconvenience caused. Our customer service team will also be reaching out to you to gather some additional information about the product so we can investigate the issue properly with our manufacturer and quality assurance deparment. At Cosara we are committed to only provide the highest quality products and any defect is taken very seriously.
Would not refund full amount I had issue with an item
By George F.
Response from Cosara· May 20, 2026
Hello George! Apologies for your experience. We have reviewed your case, along with the discussion with our customer service representative, and have decided to offer you a full refund under our updated Satisfaction Guarantee policy due to the allergic reaction. Please let us know if there is anything else we can assist you with.
This is the second reminder and I still haven’t received the product. Then the survey is in a different language. I hope the product (if I ever receive it) that it’s better than your company.
By customer
Response from Cosara· May 20, 2026
Hello Richard! I apologise for the experience. From our end, we checked our records, and while there was an attempted delivery earlier, it now appears that the item has been successfully delivered. Please let us know if you are in possession of the item or if there are still any issues with the delivery.
