Cordaé NYReviews of cordaeny.com

Response from Cordaé NY· Jun 11, 2023

Hello Jamie. Thank you for taking the time to leave us a review! We apologize with the shipping delay and we made sure to provide feedback to the relevant team to help improve the shipment waiting time. Thanks again for your feedback. Cordae NY.

Response from Cordaé NY· May 30, 2023

Hi Marygrace, Thanks for bringing this to our attention and we are sorry to hear that your not happy with what you received. We apologize as we never accept returns of any kind and that has always been our policy. Though returns are not allowed, we still offer free replacements or store credit on future purchases. Our items might not be made with the same materials as other luxurious brands but we ensure that they are made with good quality materials. For the specific purse that you purchase, it is made with 1st leather and all our other customers who received their items where happy with them. If you're already a member of our exclusive Discord community with more than 400 members, you'll be able to confirm that they are the same members who left us with positive reviews. There is complete transparency within our community and it is the paltform where our customers can leave feedback or suggestions to the items that they received. If there is any issue with their purchase they also communicate amongst themselves to find a suitable resolution. Our records, also shows that the customer service team have already worked on your issue and your refund was already processed. There should also be email received regarding the refund and the timeframe when it will show on your original payment method. Should you have ny further questions or clarifications, please email us at [email protected]. Thanks! Cordae NY.

Response from Cordaé NY· Apr 22, 2023

Hi Mischele, Thank you for your review. I'm sorry to hear that you have this issue with the received purse, but I really appreciate you bringing this to my attention. Please send us an email at [email protected] and we'd be glad to assist you regarding your concern. Thanks again.