CoravanaReviews of coravana.com

I ordered 6 pairs of flip flops when they were delivered 4 pairs were completely the wrong size! I have sent two emails trying to sort this out and have had no response. I go on holiday in 3 days ! It such a shame as I have ordered here in the past and had no problems but this last large order has been a disaster the wrong sizes received are not even close to what I ordered! Really disappointing.

I ordered a pair of flip flops from Coranova several months ago. The first pair was sent to the wrong zip code. I live in Boston but the flip flops were sent to Dorchester ( yes a part of Boston but not close at all to Beacon Hill where I live). I sent Emma a photo of the address that was inputed and the zip code and then showed her a photo of where it was delivered. Thankfully I use the shop app to follow my orders. She responded by telling me that Dorchester was Boston so I should check with my neighbors. After a second email explaining that yes Dorchester is a neighborhood in Boston but with a very different zip code and again attaching my photos she responded several days later saying she followed up with the USPS and indeed the flip flops were sent to the wrong address and she would be sending a new pair. Flash forward several weeks and again the same thing happens. I believe whoever is inputting the address is not verifying after. I again send her an email. She tells me she will check with her warehouse and get back to me. Again I attach photos. I tell her at this point I would just like my cc refunded. No response. So I again email her. My most recent response is that she checked with her warehouse. They say they sent to the correct address. Since this is the second time it is no longer their responsibility. It is my problem and I need to check with the post office and ask them to refund me. What???? Who does business like this? In my 54 years I have NEVER experienced such terrible customer service. Buyer be ware!!!!!

I am writing another review for Coravana. I wrote one a few hours ago because I had not heard from Customer Service answering some emails I had written. However, it is the weekend and I was acting impatiently. Coravana Customer Service, specifically Emma, got in touch with me and answered all my questions and resolved the issue quite satisfactorily. I am happy with the customer service I received from Coravana and want to retract my previous review, which I wrote instead of giving Coravana enough time to get back to me.

I purchased some goods from Coravana during the 2021 global shipping crisis. Given this, the shipping of the goods was a massive challenge. I found Emma from the Customer Support Team to be an excellent individual to work with on tracing and receiving the goods. Their ongoing support, post-purchase was the best I have come across and I have no hesitation in recommending them to anyone. Kia Kaha Coravana and all the best for 2022 Emma :)

how can you say there is a 30 day return policy when your website right now says "Our customers have the right to return the product within 14 natural days".

bracelet and ring are wonderful, the service is great, I'm glad I bought from Coravana

The items have always come promptly and as described.

The earrings are very beautiful, just the right size. They sparkle like cray and will make my holiday outfits look great. Of course, I will continue to wear them after the holidays! They will also go great with my jeans.