Let me start by saying the company…
Let me start by saying the company offers beautiful, high quality jewelry, and they are not responsible for my stolen item (FedEx is). I am, however, disappointed that Coomi would offer to return a pendant they knew was a gift for my mother, and then not do so. This offer was made months ago and inquiries are met with various excuses (Covid, change in staff, we forgot). I mentioned I understood if they no longer wanted to honor this offer and was told it would be shipped...it was not, and I suspect will not be. Why offer more disappointment to a customer who already had one company steal from them? All this did was cause more frustration and worry. I don’t get this at all. I didn’t ask them to send it so why offer if you don’t intend to do it?
By Kristine M.