CoolightboxReviews of coolightbox.com

California St 9425, Redlands, California

Write a review Directions Website

The Fair Hearing score

2.7/ 5

Poor

54 reviews

Coolightbox2.7Poor

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Coolightbox

Coolight-box is a professional light store that sells indoor and outdoor lights, such as Garden decorating lights, lovely night lights, Vintage Wall Lights, Chandelier, and Ceiling lights.

Coolightbox (coolightbox.com) has 54 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.

Also known as: coolightbox.com
Website: coolightbox.com
Category: Decoration & Interior
Location: Redlands, California
Listed on The Fair Hearing: 2026

More in Decoration & Interior, California

Write a review

Jul 17, 2020

Buyer Beware!

Sadly, my experience is very much like other reviews. I, too, wish I could give 0 stars. I placed my order April 16. I received notice that a partial shipment was sent May 7. On May 9, I received an email that one item was out of stock and asked if I would wait for it. I responded that I would. That shipment was sent out May 21. I still have not received either shipment. Their tracking is suspicious and shows the package bouncing from my hometown to areas north and south of me. The out of stock light has since caught up to the first lights shipped. Now, tracking doesn't show any activity for about a month. I have emailed them several times and received a generic response each time. I recently emailed them and they responded that the tracking had not updated for some time and they sent the link to the supposedly updated tracking . . .it was the same thing that I had already seen! I have requested a refund, but they won't even address that. I wish I had done some research before I ordered . . .lesson learned! I am not sure what I will do next. I may dispute the charges with my credit card and give them a copy of the correspondences as well as the tracking! It is sad that there are so many scammers out there stealing people's hard earned money! Edit/update: The 2nd shipment (the light that was out of stock) finally arrived. It is as expected, but not worth all of the hassle. The first shipment, well, the tracking said "expired" so they finally gave me a refund on that one. I have an uneasy feeling about this company. Too many things don't add up. If you look at the reviews for their couriers, they are just as bad. Order from them at your own risk, I guess.

By Kim

Response from Coolightbox· Sep 23, 2020

Dear Customer, We wish to extend our sincerest apologies for this issue. May I know your order number? We cannot find the order number with the name. Don't worry, we will check for you and give you a solution after we get the order number. If your order has a problem, I hope you can give us a chance to communicate with you. believe us, communication can solve anything. Our serviceman via email address: [email protected] Yours Sincerely, Coolight-box