Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Tout simplement parfait .. reçu en peu de temps ! Merci ⭐️⭐️⭐️⭐️⭐️
By Stephane L.
Response from Cool Frames· Dec 31, 2022
Merci pour votre achat! Nous vous sommes reconnaissants pour votre entreprise. Nous sommes impatients de travailler à nouveau avec vous.
Great customer service second pair satisfaction both times.
By Julio Cruz J.
Response from Cool Frames· Dec 31, 2022
Thanks for the review, and for your business. We appreciate you! So happy to hear that you're happy. Best, Ashley C. Coolframes.com
They had a person on the other end of the phone. Delivery, return and delivery again was painless and simple. This all happened the week of Christmas.
By Tinker B.
Response from Cool Frames· Dec 31, 2022
Thank you for the reivew! We appreciate your purchase from our business. Happy to hear you're happy! Happy Holidays, Ashley C. CoolFrames.com
I got what I needed, frames were shipped promptly.
By Craig
Response from Cool Frames· Dec 31, 2022
We are so happy to hear that you were able to get what you needed. We look forward to working with you again! Best, Ashley C. Coolframes.com
Fast and exactly what I wanted
By Louis G.
Exactly what I expected and expectations were high. I was able to heat the frames with some hot water and pop the lenses in, let them cool and perfect. No fuss and I have my eyes back. Thank you CoolFrames!
By Donald H.
Quality, speed shipping!
By Wojciech G.
I wanted to order a new pair of glasses for my wife. It was last minute and I needed to receive them before Christmas. After placing my initial order I was notified that my choice was on back order. I called the customer service number and Eton worked with me to make sure I would make a selection in time for Christmas. Eton was very patient and helpful.
By Quinton D.
