I had a fantastic experience
I had a fantastic experience! Customer service was wonderful, I was most impressed and finally, the glasses are a perfect fit!
By James S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
I had a fantastic experience! Customer service was wonderful, I was most impressed and finally, the glasses are a perfect fit!
By James S.
Easy and simple to order, great price and prompt dispatch and delivery from New York to London. Would definitely recommend this company.
By Michael M.
Received the beautiful frames packaged nicely with original brand packaging and case. No issues or problems with my order. Took about 8 days for my order to be shipped and received about 6 days after that. CoolFrames has a great selection and more reasonable prices than I find at LensCrafters for some items.
By Code
Prefect matching. Great price. Easy ordering. Quick
By Sonia L.
Easy and got what I wanted
By Kevin L.
I believe this is the third pair of Sophia Loren frames that I have ordered from CoolFrames and am so pleased they still sell them.
By Meredith L.
Excellent 5 stars experience from start to finish!! Spoke with Genesis (not sure spelling) in Brooklyn office and they found a pair (out of stock on website) and sent it within the hour!! Authentic, beautiful and arrived quickly. Absolutely not expecting any of this and thank you Genesis for your kindness and help!!
By Paula P.
good price. great quality. 3 weeks from order to delivery.
By stas