Great service
Great service, fast shipping
By Eliezer H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Great service, fast shipping
By Eliezer H.
I appreciate the almost daily updates sent to me via e-mail. This made me feel like I always knew what stage my glasses were in. I appreciate that I could call customer service and they could walk me through my order so no mistakes were made.
By JB
Great product.
By LES R.
I love my frames. The process was quick and simple. I didn't have no problems.
By Leah L G.
Good price with fast service. Will definitely be back.
By Craig R.
I greatly appreciate your attention to the situation I had with my ordered frame. THANK YOU
By Jimmie S.
Customer services
By Lenora M.
Prompt and courteous. There was a delay due to inventory availability. Frames needed to come directly from Italy. It took just under 3 weeks before they arrived in my mailbox. Great frames. I love the light weight titanium and pure Italian styling.
By D N B.