a very good job of my glasses and fit…
a very good job of my glasses and fit perfect
By Jeanne D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
a very good job of my glasses and fit perfect
By Jeanne D.
Second purchase from Coolframes and I will be purchasing from them again. I wanted the same Elastra frames that I have been wearing for years and Coolframes made them easy to find at a fantastic price. Thanks for the great service.
By Michael D.
Exactly what I ordered and quick as a flash delivery
By Malinda C.
I love my glasses. Everything from their website which was easy to use, to placing my order, and receiving my glasses, all went smoothly. I was also quite impressed with how quickly the order was filled. A totally satisfied customer.
By Larry H.
Very good price for Cartier glasses and when first pair didn’t suit my needs the exchange process was smooth and easy no issues at all.
By Rashad L.
This company has probably the best customer service I've ever experienced - they respond to emails or calls personally and right away!! It's such a relief not to have to communicate with bots or be placed on hold forever. Whenever I've emailed with a question or concern, I've received a reply within a couple of hours, which is truly amazing. They've provided updates on my orders' shipping times and allowed me the option of canceling for a full refund or applying credit to another pair for any delays. Plus, they carry a huge number of frames at all price points and rare sizes, such as kids. (I'm an adult but extremely petite so I wear kids' frames and it's been a challenge to find options that fit my face and are age-appropriate). I've been thrilled with the selection!! This is my 3rd order with this company over the past couple of years and I will definitely be placing more. The frames I just received are absolutely adorable, I love them.
By Anne
After reviewing a few on-line stores I went with cool frames as they had the frames I was looking for, and made the process easy. Believe me, I was hesitant to purchase glasses on line as I have very sensitive eyes. I purchased three pair of glasses and they’re all perfect! The prices were among the best out there.
By Kelly E.
My experience with ordering my new frames was wonderful. The website remembered my size!
By Leland F.