Frames
Frames were delivered as advertised and in a timely manner.
By A satisfied C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Frames were delivered as advertised and in a timely manner.
By A satisfied C.
LOVE THESE GLASSES! They fit perfectly. The progressive lenses are exact - no problem seeing through them because the gradation was incorrect. The style is very pretty. I wear glasses not only as a necessity to see but also as a fashion accessory and these are gorgeous. I will be a repeat customer.
By Kathy J.
my glasses are perfect! our dog got ahold of my prescription glasses and destroyed them. i’m glad i found this website, it was much cheaper than going to the eye doctor!
By ms. G.
The customer service department was very supportive every time I contacted them.
By JK G.
Excellent communication during the entire process! I’ve ordered the exact same glasses before and paid much more! Your team is appreciated!
By Sharon
Good experience overall.
By Mossy M.
Exactly what I was looking for at a fraction of the price of others.
By Danna B.
Good ordering process. Good customer service with clear communication. Genesis was very helpful. Very good service.
By Kevin from New J.