Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Called to check on my order and the customer service representative was very helpful also said they would give me a call back and informed me of exactly what happened. They also followed up about the estimated delivery. Great customer service
By Maximillian Sr E.
I have prisms in my glasses and cool frames was one of the only online frame and prescription glass companies to fill it. They do excellent work at competitive prices. Thank you CoolFrames.
By Brian D.
Could not have been nicer. I knew exactly what I wanted and it was in the mail almost as soon as I hung up the phone. They rescued me from broken glasses in no time at all. I give them 5 stars.
By Nancy K.
Super fast shipping. Frames were sized perfectly....and look cool.
By Murray D.
Very helpful, fast delivery & great service
By Joseph S.
Good Customer Service
By RT
They have great customer service you can ever hope to have from any genuine business like coolframes.
By Monday A.
Great price excellent customer service delivered as promised. I will definitely order again
By Janine S.
