It was all good
Prompt service, lots of communication about the status of my order, good quality, precise progressive lenses, and they had the frames I wanted and couldn't find anywhere else. Great job!
By Linda, A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Prompt service, lots of communication about the status of my order, good quality, precise progressive lenses, and they had the frames I wanted and couldn't find anywhere else. Great job!
By Linda, A.
iT WAS EASY AND THE FRAMES WERE JUST AS THEY WAS PRESENTED...SHIPPING WAS EASY WITHOUT ANY DAMEAG...GOOD JOB!
By EDWARD V.
Even when the manufacturer failed, your staff communicated with me frequenctly so that I knew the status and I recieved my glasses on time and in perfect condition.
By Robert A.
Great Service! Helped guide me through the process. Received frames in 14 days as promised! Highly recommend! Thank you🤓
By Karen D.
Exactly what I wanted. Prompt delivery.
By Beth B.
The frame was exactly as pictured. I received it quickly and was a great price!
By Justin B.
Fast delivery!
By Sandy S.
Excellent company to deal with! Competitive prices and great service! My frames were just as described and came within a week!
By Deborah