Lenses are great
Lenses are great, second pair I have ordered and arrived as scheduled. Could add a "shipped" status when order is completed, although inquiry email was answered promptly.
By Tony G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Lenses are great, second pair I have ordered and arrived as scheduled. Could add a "shipped" status when order is completed, although inquiry email was answered promptly.
By Tony G.
Outstanding and responsive customer service. Fast turn around.
By Vincent
The frames were exactly as advertised and ordered. Great job, thanks.
By Lee W.
Love my new glasses, only problem is I wish the temples were a little longer otherwise they are perfect.
By Linda B.
These are the exact frames I wanted. Thx.
By Jan S.
Overall great experience. If I had a complaint it would be the lack of communication with regards to tracking . Other than that I am very pleased and would definitely recommend Cool Frames and will use them again in the future..
By David B.
Called the company to verify they had the frames in stock that I wanted. The rep stated the frames were not in stock, would have to be ordered from the manufacturer and it could take a few days to get them. I was pleasantly surprised when I received an email within a couple days saying my order had shipped. Received my frames a few days later and they were packaged very professionally. I was concerned about ordering from the company when reading some bad reviews but I could not be happier with my own experience. I would certainly shop with them again.
By M S.
They didn’t have what I ordered but they took the time to reach out personal. I was glad you offered another option instead of just canceling my order. Thank you.
By Xiong