Order process was easy; delivery a bit slow
Order process was easy and product is good. Found delivery time slow compared to other on line ordering companies.
By MKR
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 379 reviews with 4 stars · Clear filters
Order process was easy and product is good. Found delivery time slow compared to other on line ordering companies.
By MKR
Beautiful frames, right size, lenses are ok but all in very happy -
By DQ
I had a great experience. Ordering was easy and shipping status was accurate.
By Deborah C.
My order was the same as what i ordered. Although it's quality doesn't look like its a brand name product. The arms of the frame are crooked and can clearly say its a defect product. It arrived on time and was nicely packaged. The case wasn't new looking. It had scratch marks on it. I was in a hurry of getting lenses installed so I didn't file a.complaint.
By Ann
I had purchased a pair of glasses and had to return them due size and quality was poor [no reflection on coolframes]. But it cost me almost $11.00 to return and excange for a diffrent pair. I love tje glasses i got just not the reshiping/stocking fee of $11.00.
By Aaron J G.
i ordered frames only, the frames are ok but i could not give 5 stars because of how long it took for the frames to reach me..shipped for warehouse in FL. to NY. than in MI.. i like the frames but if there not in stock it can take a few wk's to receive them.
By Shaw
I received my item on time as promised, and I like the quality of the product
By Obeng F.
Only complaint..frames took longer to arrive than stated on the website. Otherwise fine.
By Deb B.