Replacing broken frames
I needed new frames to replace broken ones and my eye doctor no longer carried them. Found them here! Quick and easy pay, shipping, quality. Very pleased.
By Sandra C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
I needed new frames to replace broken ones and my eye doctor no longer carried them. Found them here! Quick and easy pay, shipping, quality. Very pleased.
By Sandra C.
Amazing. First time ordering on line. Received in a week order to door!
By Matt
I love my Cinzia eyeglass frames, but I knew I would. This is my third Cinzia, and I continually receive compliments from friends and strangers. (Unfortunately, our new puppy liked my most recent eyeglasses just as much as I did.). I received the frames within a few days after ordering. I also sincerely appreciate the discount.
By Shelley E.
The entire process happened faster than expected and customer service was excellent.
By Gia
Great value and service on name brand frames.
By Kerry B.
Great service and communication. Love the frames and prescription perfect. Thanks
By Drew G.
Communication of product shipping date was appreciated. Product received was as ordered. This was the second time ordering through Cool Frames. I will continue with them because each time was as advertised and delivered accurately. Thank you.
By Glen
Great selection. Delivered quickly. Fit and perscription are perfect.
By Ben W.