My second time buying glasses through …
My second time buying glasses through CoolFrames and service is really good. I have not gotten into ordering and buying lenses, just the frames.
By Sherry L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
My second time buying glasses through CoolFrames and service is really good. I have not gotten into ordering and buying lenses, just the frames.
By Sherry L.
They had the hard to find frames I was looking for. Ordering was easy, delivery was fast. Will use them again.
By Emma S.
Super simple and smooth delivery !!! No problem whatsoever. Excellent !!
By Adela C.
Frames arrived on time, requested to change the size, they were very helpful in taking care of the replacement.
By Maurice K.
The prices are pretty good. Good selection of frames. I like how I can choose my lens options & like that they provide a description/explanation of the options. Turnaround time was ok - prescription glasses were done & shipped out 7 days after I placed my order. The prescription seems to have been made correctly. Glasses were packed very carefully for shipping. They even included a free cleaning cloth.
By Anon
I would recommend coolframes if you don't want to be disappointed
By James Hicks J.
My order went smoothly and delivered on time and as ordered.
By Donald
Very Happy. we are very happy with our purchase. postage was fast. we received the correct item we paid for.. not like other companies. would totally recommend and use again.
By Debbie