great service and prompt response
the staff was wonderful they even sent a photo of the frame to be sure I liked it
By bonnie P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
the staff was wonderful they even sent a photo of the frame to be sure I liked it
By bonnie P.
Quick and Easy!!, the deliver took less than one week with the free shipping service
By Juan Carlos Q.
Great international service. I have used twice and very happy - would recommend
By Robin H.
excellent service. item exactly as described...very responsive via email...thanks!
By Zaheer
I love my Anne Klein frames! I am a 24 hour eye glasses wearer. I found just the frame I wanted on Coolframes website. My new glasses arrived in 1 week as promised. My glasses fit very well, the rx is accurate. I found the price quite reasonable. I will be singing their praise to anyone who will listen. I am very satisfied with my purchase. Customer Service was both pleasant and helpful. I will be ordering from them in the future.
By CJones
Products arrived in a timely manner as advertised.
By Joe B.
Great selection! Wonderful customer service! I ordered 2 different frames but only received one. I emailed coolframes about the missing frames and got a response with an hour! The 2nd pair was sent out the next day! I will definitely purchase from coolframes again!
By Bree
Great frames at a great price
By Samantha