Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 379 reviews with 4 stars · Clear filters
No full refund, if you change your mind. May get more sales if this changed. Only get exchange policy
By marce
Response from Cool Frames· Oct 3, 2018
i am sorry you didn't like the original purchase, we offer a full value exchange and full store credit for a future purchase. Lee
Delivered to Oz as agreed
By Brad M.
Response from Cool Frames· Sep 30, 2018
thank you for the chance, we Love Australia. Lee
I couldn't find what I needed online so called customer service and they are very helpful.
By Sher
Response from Cool Frames· Sep 30, 2018
glad it worked out for you with your order. Lee
I’m very pleased with my glasses!! They came in the mail a little later than they were supposed to but that’s my only complaint. Everything else is great. Frames and lenses are wonderful.
By Brianna F.
Response from Cool Frames· Sep 30, 2018
we sorry for the delay, glad you like your glasses. enjoy them. Lee
The glasses are really nice , shipping Buick and the price was good. However , they were not the glasses I thought I was ordering! I think the problem was that there weren’t enough photos on the site to insure I was ordering the pair I wanted . The two pair are very similar , but sadly the pair I wanted wasn’t what I ordered.
By Cindy E.
Response from Cool Frames· Sep 30, 2018
thank you for your order and please know that the sunglasses you received are exchangeable and we would be more then happy to exchange them for the pair you want. Lee
Good price; website had basic information; delivery took awhile, but worked out well.
By Bayard
Response from Cool Frames· Sep 28, 2018
thank you for your order and review of our store. Lee
The service worked really well!
By Fiddis
Response from Cool Frames· Aug 21, 2018
thank you so much for the opportunity to service our order. Lee
My only issue is that it takes a very long time for glasses to be shipped, and that was via the US Post Office no less. The Post Office was exceptionally bad with their service, dragging the vendor's delivery credibility down. On the whole; I would say, "CoolFrames," the company has a pretty good product, with equally good customer service.
By Walter H.
Response from Cool Frames· Aug 18, 2018
thank you for your order, you are 100% right. if baffles me as to why it take 10 days almost to have a package go coast to coast and then other times it takes 4 days. i am really sorry for the slow transit time, i wish we had more control of it. i hope you enjoy your eyeglasses and thank you again for selecting our store for your eyewear purchase. Lee
