Excellent service
Excellent service, very good communication. nice variety of frames. Would recommend.
By Elina N.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Excellent service, very good communication. nice variety of frames. Would recommend.
By Elina N.
No complaints.
By Gunter S.
Good seller - fast delivery, good price.
By Bob B.
Best frames ever - thank goodness, as I was buying them without trying on first. Delivery was a little slow but otherwise I had no issues.
By Annette T.
I was happy to find these "no longer in production frames" that were not available through my eye doctor, were found by Cool Frames. A brief search, contact and a prompt return call, Cool Frames located these frames for me. I already had 2 pairs but the rt. temple broke and I ordered 2 new frames at 1/2 the price that I paid years ago.
By rtroy
Very happy with my goods and your service
By Margaret M.
Second time I've ordered from these guys and truly happy. Glasses are same quality as from optic store, I ordered a replacement for my grandchild from cool frames as her optometrist stopped selling her frames. Perfect, came in a quality case. Shipped very securely and arrived intact. I do a lot of online shopping and would highly recommend coolframes!
By Sherry
I absolutely LOVE the glasses they are light weight and fit so good the I don't even feel they are on and they are beautiful.
By Sharon P.