Exactly the frame I needed
Exactly the frame I needed. Nothing broken. Good condition
By Amber P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 379 reviews with 4 stars · Clear filters
Exactly the frame I needed. Nothing broken. Good condition
By Amber P.
Great selection and fast shipping. They had what I thought I wanted, but if you don't like the frames you purchase there is not a return option, only exchange.
By Denise W.
The glasses are awesome. cost and fit!. the amount of time it takes to get them could be better.
By amy H.
Orderd frames paid for two day shipping,turned out to be about 9 days ,reached out to company and had a response and reason which was satisfactory
By Frank E.
Took a bit longer than expected to receive frames only. Arrived in great shape. Will use again.
By redfoxmom
Although it took almost two months to never receive the first pair, we got another pair for only twenty dollars more.
By Alex
Used the .co.uk site. Thought it was “local”, but frames were shipped from the US and I had to pay extra import duty. Frames was exactly what I wanted so I would still give them 4 stars. Would be better if this was part of amazon marketplace or similar shopping site. Just for a bit of buyer confidence.
By Richard K.
Very good customer services!
By Guylaine