Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
My 5yo lost his glasses, I paid a 3rd for the exact same product and I have the best service when I had to exchange the frame for a smaller one. Thanks to coolframes we were able to afford replacement right away.
By Simone S.
Response from Cool Frames· Sep 28, 2018
great store and we are very happy to help. Lee
Exactly what I ordered in the time that I was told. Even though it was sent from America to Australia. Very happy! Usually I have troubles with ordered from America taking ages to get to far North Queensland in Australia. Thank you
By Kim T.
Response from Cool Frames· Aug 21, 2018
Coolframes loves Australia, our courier service has a on time delivery to Australia 7-10 days door to door. thank you so much for finding us and giving us a chance. Cheers. Lee
Great frames with a great price. Shipped in a reasonable amount of time too! I am very happy with my purchase.
By Jacqueline W.
Response from Cool Frames· Aug 21, 2018
Ms.Walton we are thrilled you found us and made the purchase with our store. Lee
My frames were over $100 cheaper than they would have been in the optometrist's office.
By Alyse H.
Response from Cool Frames· Aug 21, 2018
Glad you found us and even more happy to have saved you some money. Lee
Nice frames, quick shipment and good price.
By Tom
Response from Cool Frames· Aug 21, 2018
thank you so much for your order. Lee
Very happy and satisfy with my purchase.
By VIOLA M.
Response from Cool Frames· Aug 18, 2018
thank you for your order and we hope you enjoy your purchase. Lee
Great product! Exactly as described and VERY fast shipping! Thanks!
By Tiffaney D.
Response from Cool Frames· Aug 18, 2018
thank you so much for your order and for the kind review. Lee
Cooframes.com"s website made it easy to locate a specific frame that I wanted . Their follow up was excellent and the frames were delivered on time as promised.. I will be using them for all my eye-frame needs.
By James F.
Response from Cool Frames· Aug 18, 2018
we are happy it worked out and we appreciate it in advance for your return business. Lee
