Great customer service
Great customer service. Actually called me to ask if I wanted to keep the order because it may arrive later. It actually arrived early!
By Won M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Great customer service. Actually called me to ask if I wanted to keep the order because it may arrive later. It actually arrived early!
By Won M.
Good communicators, kept me informed of their progress ordering special frame that I wanted. Quickly shipped and provided me with good tracking info. New glasses were exactly the way I wanted them! Excellent work!!
By John S.
Just love them, definitely the cool factor!!! Glad you could a prescription with a gradient lense
By David H.
Have ordered multiple times from here - always excellent service & fast shipping! Thank you!
By L.C.
I have bought multiple frames over the years and have never been disappointed
By anthony P.
Customer service did an awesome job of getting me new frames from the manufacturer on a very tight timeline before I went on vacation.
By Kenneth Q.
Great price for quality product and fast shipping
By LC
glasses fit ex ,isee with them much better
By james S.