Excellent buyer experience with very…
Excellent buyer experience with very helpful staff. A 5 star rating is fully deserved.
By Derek G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Excellent buyer experience with very helpful staff. A 5 star rating is fully deserved.
By Derek G.
Loved the tracking and a great product. Only improvement would be to tell australiancustomers that once their parcel has arrived in aus they can use the same tracking number to track australia post.
By Sarah
Excellent-Came quickly and were just what I needed.
By Jeannette R.
Best of the best ordered 5 glasses so far excellent service...
By michele F.
My frames arrived as pictured, in great condition and within a few business days. First time I have ordered frames online and I'll order again at CoolFrames.com.
By Tara G.
Thank you for the quick delivery. My new frames are exactly what I wanted. I love them!
By Jeanne A R.
re--Marianne Hanny I think Cool Frames did a very good job however , I had given them the wrong prescription, and now back we go for right one. Will be waiting for the sunglasses soon.
By robert hanny---Marianne H.
Will buy again! Great quality at a great price!
By Cheryl C.