* received the exact product I ordered
* received the exact product I ordered * delivered to Canada within the timeframe * customer service was excellent!
By Deb K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
* received the exact product I ordered * delivered to Canada within the timeframe * customer service was excellent!
By Deb K.
Easy order. Frame came with demo glasses as described. Super happy with my first order. Will be placing another order for my hubby.
By goldbuyer
Nice, easy an competient customer service
By Person
Quick delivery!
By April G.
Great pricing, availability of Brands and styles, quick overall buying process. Very happy with purchase
By Marjorie
First experience ordering my prescription progressives on line. I am very happy with my new glasses and they came quickly and they kept me updated as when they were getting the lenses made getting ready to be shipped etc Thanks Kellie
By Kellie U.
Easy to contact and get information I needed quickly, thanks!
By Jason
Very easy ordering, when I had an issue not due to cool frames but my Dr giving me the wrong script coolframes helped me with getting it fixed.
By Becky T.