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By Crystal H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 754 reviews with 1 star · Clear filters
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By Crystal H.
worst service .. they are a 3rd party company with no sense
By Aike J.
My kids lenses are too thick. I asked customer served if I ordered the wrong lenses since he has bad vision. She said that kids under 18 have to have this thick ridiculous lense. This is crap since he has NEVER HAD THIS THICK OF LENSES BEFORE. Harrison and christy Vahanian
By CHRISTY
The right lens is blurry until I look to the left. But looking straight is blurry in the right lens.
By Alexandro O.
I paid for express shipping, and then they sent it via Canada Post. They decided they did not have the frames in stock that I wanted. Customer service hasn't gotten back to me in more than 3 days. 1/5 is accurate.
By Michael D.
The frames aren’t turquoise blue, more of a teal green. The bi-focal is too high making the glasses useless. Took 2 weeks to get them.
By Kym R.
Wrong size in order bigger came smaller
By Danny P.
I don't have them yet and they keep asking me to review them.
By Phil M.