Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Great working with your company. Great service and great prices. Thank you!
By K M.
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience working with our company and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
My frames were perfect. Love them.
By Rhonda
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you like your frames. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Authentic and genuine frames for an unbeatable price. Very, very happy with my purchases of Greg Norman and BMW frames. Thank You!!
By Mike R.
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
I was looking for a particular frame. I already owned the frame but wanted another. I googled it and found cool frames. They had 2 different colors. I emailed and heard back from them quickly. I received the frames within the week.
By Nancy P.
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you found the frames you were looking for and had a good customer service experience. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Service from CoolFrames was excellent - but remember this is a US company and deliveries to U.K. will incur a Customs charge.
By Mrs S.
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good service experience and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
DOPE GLASSES.. I'M GONNA ORDER A BACK UP PAIR..👊😉
By Jh
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like our selection and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
I ordered a backup pair of glasses from CoolFrames and love them! Not only was the service great but price was a third what I paid at the eye glass place at my Ophthalmologist's office for the exact same frame & prescription lenses. Definitely recommend them!
By CharlyB
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Probably my 5th or 6th purchase from CoolFrames.com Always the best!
By Gary D.
Response from Cool Frames· Mar 3, 2020
Thank you very much for your patronage with us! We are very glad to hear that you enjoy shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
