Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
The person I spoke with was so helpful
By Rita A.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our customer service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Good communication and relatively quick. Very simple to order. Ordering another style right now!
By judy
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Wonderful company to deal with. Glasses arrived sooner than expected. Appears to be good quality frames
By Sue M.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great!! Nice glasses everything good.
By Suzette
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you like your glasses. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
The frames were in excellent condition and the prescription was perfect.
By R. G.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like your glasses and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Persol sunglasses were as described and absolutely flawless. Would definitely buy from again.
By ZTH
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you like your sunglasses and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great customer service
By Stacey L.
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience with our customer service and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Got what I wanted. Found these glasses $150 cheaper than the store I saw them in near me.
By I-Dogg
Response from Cool Frames· Mar 11, 2020
Thank you very much for your patronage with us! We are very glad to hear that you got your glasses at a better price with us and we greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
