Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Frames came within a week, everything I wanted and more! Exactly as the ones in store, this place is legit! I will be ordering again!
By HP
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Great price (about $80 cheaper than my previous eyeglass shop), came on time. Arrived in great condition. Thank you!
By Jamie Van S.
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and with our prices. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Love my sunglasses
By Michele
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and that you love your new sunglasses! We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
I got exactly what I wanted thanks CoolFrames.
By Keown T.
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Awesome experience! Fast, easy! I will defiantly order next time i need glasses!
By Gena M.
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us! We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Fast, easy and especially affordable. I ordered a quality product and received one. I would definitely order through them again.
By Jeff M.
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us! We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
The glasses are just like pictured. The quality of the frames is great and the shipping time was decent.
By Miranda
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us! We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Outstanding customer service! They went above and beyond to contact a company and literally found the LAST pair of a discontinued model of their sunglasses left in stock.
By Piper T.
Response from Cool Frames· Jul 16, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
