Cool FramesReviews of coolframes.com

The hardware itself is fragile and very cheap. Its not the like the original frame i have. Its like I gotta be careful with the frame to not break it. Garbage

Haven't received my order yet it's been almost three weeks

I haven't received them.

I still don't have my frames. I wasnt given any tracking info. Worst experience ever

I wanted prescription sunglasses I received regular glasses, and the tinted lens were thrown in the box. My understanding is that the tinted lens would have had my prescription

Restocking fee is robbery

Still haven’t received my order

Multiple issues with my experience led to 1 star. There is no help putting in a prescription, but they will simply send your request to a third party to complete. The timing expectation is highly inaccurate. The cost is not any better than anywhere else. Your order is at your risk. They won't fix it regardless of their horrible form you fill out (even if you fill out the information correctly). If you are not an eye doctor, just save yourself the pain and find a local store that you can talk to in person. I lost over $700 trying to get glasses here because I had to go reolace the lenses anyway. Their answer to my issue was simply "prove that we made an error or buy another set of glasses." Also, a manager is conveniently not available during business hours.