exwllent
excellent product and sheeping
By janusz C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
excellent product and sheeping
By janusz C.
Got what I was looking for, quality, came quickly enough. Happy.
By Sergia R.
This is my second pair of frames from Cool Frames and I am again very happy with the frames, and my overall experiences purchasing from them. I had an issue this time with the wrong case being sent, and customer service was wonderful, replied quickly and resolved the issue immediately. I will continue to shop for my frames with them in the future.
By RaeAnne
I am a returning customer. I just order frames since I prefer to fill my prescription locally. My orders were all filled quickly and the prices were great. Cool Frames wasn't able to fill my last order because the frames in the color I wanted were discontinued. Cool Frames notified me quickly by email and telephone and refunded my charge quickly.
By L M.
excellent customer service on point
By wagner M.
Great product, quick delivery.
By Barbara S.
polite and fast service. thanks! jason
By jason C.
Overall good experience...initial delay of 2 weeks on my order, which I chose expedited shipping on so I assumed they were in stock and ready to go... great customer service though...timely and respectful replys.
By Laura