Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Very helpful and knowledgeable
By darryldogg
Response from Cool Frames· May 12, 2025
Thank you for your feedback Darryl! We appreciate you taking time to leave us a review and thank you for choosing us for your eyeglasses needs. Regards, Anne Cool Frames LLC
Weya at cool frames was amazing, she gave me above and beyond customer service. So helpful, kind, and caring. Thank you for everything Weya!!!!!!!!
By Taylor
Response from Cool Frames· May 12, 2025
Thank you so much for your compliments! I have passed on your thanks to Weya and it really made her day. Thank you for choosing us for your eyeglasses needs! We look forward to serving you again in the future. Regards, Anne Cool Frames LLC
Fast responses & very friendly people
By Thomas
Response from Cool Frames· May 12, 2025
Thank you Thomas! We really appreciate you taking time to leave us a review. Thank you for choosing us for your eyeglasses needs and we look forward to serving you again in the future. Regards, Anne Cool Frames LLC
The process was easy and fast. There was no confusion on frames information and the product (frames) were very nice and inexpensive. Customer service was great. The tracking process was very on point and helpful.
By Angie C.
Response from Cool Frames· May 12, 2025
Thank you so much for your review! I have passed on your compliments to the lab and customer service team. It is our pleasure doing business with you and we're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
The entire process went really smooth. From picking of the frame to submitting my prescription to following up to ensure my vision insurance was accepted.
By nartprod
Response from Cool Frames· May 7, 2025
We are happy to know everything went smoothly with your order. We really appreciate you leaving us a review. If you need any support with your order, do not hesitate to reach out and we'll be glad to assist. Thank you for choosing us for your eyeglasses needs! Regard, Anne Cool Frames LLC
I had a great experience with Cool Frames customer service. Anne was incredibly helpful, professional, and quick to resolve my issue. I’m very grateful and would gladly order again. Highly recommend!
By Miroslav
Response from Cool Frames· May 7, 2025
I am really glad I was able to resolve your concern. It is my pleasure to assist you! Thank you so much for choosing us for your eyeglasses needs. We're here if you need any support with your glasses and we look forward to serving you again in the future. 😊 Regards, Anne Cool Frames LLC
The large selection of frames available from many manufacturers. The service was fantastic and the company was easy to work with.
By Russel
Response from Cool Frames· May 7, 2025
Thank you so much for choosing us for your eyeglasses needs! We really appreciate you taking time to leave us a review. I have passed on your compliments to the team. We're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
My customer service representative was Louise. He was very interested on meeting my expectations on selecting sunglasses and having them filled with my eye prescription. Louise is someone that appears to really care about his customer's satisfaction.
By customer
Response from Cool Frames· May 5, 2025
We are so glad to know that you have been assisted well with your order. We do take pride having Louise in the team. I have passed on your compliments to him and it definitely made his day! We really do appreciate your time leaving us a review. We're here if you need any help with your order. Regards, Anne CoolFrames LLC
