Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Good customer service
By Nikie
Response from Cool Frames· May 30, 2025
Hi Nikie, Thank you so much for your kind words! We're gladto hear that you had a great experience with our customer service. Looking forward to serving you again in the future. 😊 Regards, Anne Cool Frames LLC
Mark was very patient with me even though I had so many questions. He was helpful in explaining everything clearly, and was very helpful by emailing my prescription that I was unable to locate. Mark was incredibly knowledgeable and I really appreciate his excellent service!
By Cool Frames C.
Response from Cool Frames· May 27, 2025
Hi, We are thrilled to hear about your experience! It is our pleasure to help. Thank you so much for your kind words. I have passed on your thanks and compliments to Mark. We really appreciate you leaving us a review and we look forward to doing business with you again in the future. Regards, Anne Cool Frames LLC
My experience has been great. Was so happy that they had the frames my daughter wanted. Everyone was very helpful and nice. I will definitely be purchasing from them again.
By Kim T.
Response from Cool Frames· May 26, 2025
Hi Kim, Thank you so much for your kind words. I have passed on your thanks to the team. We really appreciate you leaving us a review and we're here if you need any help with the glasses. We look forward to serving you again with your eyeglasses needs in the future. Regards, Anne Cool Frames LLC
I had a broken pair of frames and I was able to order the exact same pair so my local store can replace the old frames. I received quick, polite and professional assitance from Cool Frames and will shop there again.
By Kathleen
Response from Cool Frames· May 26, 2025
Hi Kathleen, We are so glad you had a nice experience with your purchase. Thank you so much for your positive feedback, we really appreciate you leaving us a review. We're here if you need any help with your glasses and we look forward to doing business with you again in the future. Regards, Anne Cool Frames LLC
-nice glasses -good prices -quick email support -hight speed of delivery (from USA to Europe 6 days!)
By WitoR
Response from Cool Frames· May 19, 2025
We are glad to know you are satisfied with our service. Thank you so much for taking time to leave us a review. We appreciate your business and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC
Ordered 2 pairs of frames one was back ordered and I was reached out by someone thru email advising if I wanted to wait or order a different pair I chose to wait, he kept in contact with me until the frames were finally available. And was able 2 get them both.
By Jessie T.
Response from Cool Frames· May 19, 2025
We are glad to know you were able to get the frames! We appreciate your patience with your order and we look forward to doing business with you again in the future. We're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
A very polite and friendly and helpful young man named Luis was the customer service representative
By customer
Response from Cool Frames· May 19, 2025
Thank you so much for leaving us a review! I have passed on your thanks to Louise, and he's very happy to be of help. Thank you for choosing us for your eyeglasses needs! We look forward to doing business with you again in the future. Regards, Anne Cool Frames LLC
Louise was absolutely AMAZING! I was very fortunate to have been able to speak to him as he guided me through the entire process of ordering glasses! I would give him 10STARS if possible! I also love the variety of frames available on Cool Frames. I will definitely shop here again & request to speak to LOUISE!! Thank you for your awesome customer care!!
By O. H.
Response from Cool Frames· May 12, 2025
Thank you so much for your wonderful feedback! I have passed on your compliments to Louise and he is so happy to know you appreciate him. We take pride in having him on the team. Thanks for choosing us for your eyeglasses needs and we're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
