Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Glasses are great!
By Sarah
Response from Cool Frames· Jun 11, 2025
Hi Sarah, Thank you for your review! We're glad to know you find them great. Looking forward to serving you again in the future. We're here if you need any help with the glasses. Regards, Anne Cool Frames LLC
I got the frames I wanted for a great price.
By customer
Response from Cool Frames· Jun 9, 2025
Hi Scott, Thank you for your review! We're so glad you found the perfect frames at a great price. Your support means a lot, and we’re happy to have helped! Regards, Anne Cool Frames LLC
Louise did a fantastic job! He made sure I could put prescription lenses in the Mykita Toshi Sunglasses frames I bought from that just got delivered to my house. He guided through the lens choice process, how to return the frames to Cool Frames to have the new lenses put in and was even able to make sure I got the promotion that was advertised at time of order that I was verbally promised! He also called me back as promised when he needed to ask his manager for answers to some of my questions. It was an amazing experience and I will definitely purchase my future glasses from Cool Frames!
By ruthmcdonald
Response from Cool Frames· Jun 9, 2025
Thank you for your amazing feedback! We’re so glad Louise provided such thorough and thoughtful assistance, ensuring you got exactly what you needed. We’ll be sure to share your kind words with him. Your support means the world to us, and we look forward to serving you again in the future! Regards, Anne Cool Frames LLC
It was grate customer service was amazing they went above and beyond to get the glasses that I wanted.⭐️⭐️⭐️⭐️⭐️
By Ricardo C.
Response from Cool Frames· Jun 9, 2025
Thank you for your fantastic review! It is my pleasure to assist. We’re thrilled that our team went above and beyond to find the perfect glasses for you. Your support means so much, and we’re always happy to help! Regards, Anne Cool Frames LLC
Phone personnel was gracious, pleasant and very helpful. Solved my question promptly and professionally.
By Janet & Bob W.
Response from Cool Frames· Jun 9, 2025
Hi, Thank you for your kind words! We're so glad our team provided prompt and professional assistance. Your support means a lot, and we're always here to help! Regards, Anne Cool Frames LLC
I was looking for a particular OVVO frame that I was told was unavailable. I started a chat and Aurea tracked it down in no time! She was courteous, thorough and extremely helpful. She answered all my questions, went the extra mile to confirm details and could not have been more helpful. Great customer experience and wonderful service. Thank you!
By RFK
Response from Cool Frames· Jun 9, 2025
Thank you for your fantastic feedback! We're absolutely thrilled that Aurea was able to track down the frame you needed and provide such outstanding service. We’ll make sure she knows how much her help meant to you! Your support means the world to us, and we’re always here to assist in any way we can. Thanks again! Regards, Anne Cool Frames LLC
Louise is the best rep I’ve ever had & would love to have him as a representative for all calls, thank you for your service
By crdllwilliams
Response from Cool Frames· Jun 9, 2025
Thank you for your kind words! We're thrilled that Louise made such a great impression. We'll be sure to share your appreciation with him. Your support means a lot, and we're always here to provide excellent service! Regards, Anne Cool Frames LLC
I get help with very good man, to buy my frame. He helped very professionally and kindness for me as elderly person with English as a second language. Thank you so much! Liliya.
By Liliya
Response from Cool Frames· Jun 9, 2025
Thank you for sharing your experience, Liliya! We're delighted to hear that our team provided professional and kind assistance. Your kind words mean a lot, and we’re always here to help whenever you need us! Regards, Anne Cool Frames LLC
