Great professional and knowledgeable…just a great company
Great professional and knowledgeable staff!
By Octavio S.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
Great professional and knowledgeable staff!
By Octavio S.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
Great price and service on authentic brand frames! 5 stars!
By Mike M.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
This is the third pair of complete frame RX lenses i have purchased from cool frames .com the first time ordering My RX lenses from a online store I was a sceptical about how the quality would be they turned out great my RX was right on and the quality of lenses was.awesome .
By One Smart S.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
I ordered some non-designer frames. Email communication was very good. My order was processed and shipped quickly. I received the frames just as described.
By Laura S.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
Love them! They look awesome on my face. Very pretty frames
By Cynthia M.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
I have used this company multiple times. Everything I have received was super high quality. If there was a prescription question, I was contacted by telephone by a customer service rep. I have ordered for both my child and myself. Frames are true brand name- no rip offs. Love the option of splitting payments. Products usually arrive in 2 weeks or sooner!
By Anonymous
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review. Lee W.
I’ve ordered three frames from CoolFrames and have been impressed with the quick turnaround in receiving them. Even when they were back ordered, customer assistance were helpful in providing information regarding anticipated delivery time. In summation, I will continue using CoolFrames for my eye glass needs. Thanks. Cathy Krout
By CATHERINE K.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Great job, thanks
By shawn S.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.