Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3,043 reviews with 5 stars · Clear filters
The products you offer are great and the service was accurate and timely.
By Rick C.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Quick and easy ordering! The exact frames I wanted and arrived in about 3 weeks after ordering! I will be buying a second pair to have an extra.
By Toni G.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Prompt service, easy to use site
By Patrice A.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! Ashley C. CoolFrames.com
Great communication.
By Lenworth A Bunting J.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! Ashley C. CoolFrames.com
Easy website to maneuver. Great frames.
By Pauline B.
Response from Cool Frames· Dec 31, 2022
We're happy to hear this! Thank you for the review and for your purchase, Pauline! Take care, Ashley C. CoolFrames.com
Great selection, easy communication, super fast delivery and perfect fit. What more can you ask?
By Nancy R.
Response from Cool Frames· Dec 31, 2022
I'm so happy to hear you are satisfied! We appreciate you, Nancy! Best, Ashley C. CoolFrames.com
I appreciated the prompt service I received after I called customer service. They were very kind and professional. I love my new glasses.
By Ann S.
Response from Cool Frames· Dec 9, 2022
Thanks so much for the review! We appreciate your business. Take care, Ashley C. CoolFrames.com
Fast delivery to New Zealand thanks
By Katrina W.
Response from Cool Frames· Dec 9, 2022
Thanks so much for the review! We appreciate you being a customer. Enjoy your glasses. Take care, Ashley C. CoolFrames.com
