Tracking could be improved
The only issue was the lack of order tracking capabilities. Tracking link only showed the Order status and not the actual tracking status.
By Henry J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 379 reviews with 4 stars · Clear filters
The only issue was the lack of order tracking capabilities. Tracking link only showed the Order status and not the actual tracking status.
By Henry J.
Great place to buy glasses. Good price, shipped fast and I would totally recommend. I plan on buying a few more pairs of glasses from them. 4.8/5 stars. The only small issue I had was that when I got prescription lenses through them. I wish they would have removed the hair thin plastic burrs from when they were cut. But nothing major aside from that. They have themselves a returning customer and I've already recommended a few other people to their site.
By Donovan H.
GREAT GLASSES
By DHARMESH D.
Everything was good about ordering. I uploaded a prescription. I didn't know it would cost more that ok still a good price. They came in about 2 weeks . I ask for the Polish I don't think that was done. That's why I took off one star.
By David C.
I love my frames but it took almost 2 weeks for them to arrive. Otherwise, ordering was easy and customer service was great.
By Rochelle S.
Like how quick they came
By Abdullah L.
Easy to use site with great range of products
By renee
I found frames at a retail store that I liked but they were expensive. So, I searched for the same model frames online and came across the same pair for way less at cool frames. I read the reviews and decided to order. They took about 2 weeks to arrive. Overall, I am happy with them. I forgot they would be so front heavy once the lenses were in. I took them to a store to be adjusted to fit better but they still slide down my nose a little. I would say good value for the price.
By Brandi H.