CoolFire TrainerReviews of coolfiretrainer.com

Not a great experience, particularly considering the premium price. First issue was sourcing the CO2 nozzle, long trail of emails to get any traction on it. Ended up having to order a second one. Second one, the delivery cost more than the item... Now trying to use it and the barrel is extremely temperamental. Some time the valve fails to lose properly and leak the entire content straight away. Some times it holds it but once it reaches a point when pressure is low that it doesn't stay closed any more and leak again.... I don't know. By the way, the CO2 nozzle has similar issues, and yes, everything is lubed properly. I'm guessing rough finished in some of the parts... The laser stopped working after just a training session... I'm hopping is just the batteries, but fearing the worse at this point. Not sure if have been unlucky and got a dud, or just the quality is not there...

Product did not function properly and I had to send back on my own dime.

I purchased a CoolFireTraining barrel for my Hellcat Pro. It didn't fit the gun it was designed to fit. I contacted support on 12/26. I got an initial response the next day but provided instructions didn't resolve the problem. I wrote a negative review expressing my disappointment and someone from the company responded to my review the next day; but no response from support. I got a follow up email on 1/9 from a new support employee apologizing and explaining my request was being sent to the appropriate personnel. Its been three weeks without resolutions; without hardly any communication. This company is selling an expensive product with quality control issues. It works great for some but not others. I could understand this and tolerate this if their support was responsive. But this company has horrible support.

The product was great when it worked, I noticed it begin to burst fire randomly, 2-3 shots. Which would empty the co2 a lot faster than normal, I sent an email to their support, on 12/23/24 about the issue, I received a response on 12/27/24, which were the basic questions, type of co2 and did I use the included firing pin spring etc, which I responded to. I have not heard back from them since, we are now on 1/13/25. That’s very disappointing considering the price of this product.

I spent over $1400 on you. Several emails sent to support! I have 2 problems. 1. Laser does not fit on "Rapid Adapter" 2. Glock 5. does not repeat. Support wants to sell me another laser and offers me 10% discount. Don't bring me because the Glock 5 doesn't repeat. Just want to sell and then give no support. Every delivery to Switzerland costs me $80 no matter how small the package is. An impudence how the customers are treated. I will check everything with my lawyers. I want all my money back!

I’ve been waiting a week on a response to a support ticket and also left a voice mail two days ago with no response.

No return calls, no response to emails.

1) The barrel package that I wanted (sig 320) was not available during the Black Friday sale. This would not really have been an issue if I was allowed to purchase it on backorder at the sale price. To take advantage of the sale, I had to settle for a different weapon platform (sig 365 macro) 2) While navigating the site, I was unaware that selecting by weapon type took you out of the bundle package option. I thought I was buying the full bundle because it asked me to select several drop downs that had the bottle, barrel size, adapter needed etc. It behaved exactly the way It did when I was selecting all the drop downs on my initial purchase attempt (sig 320). This lead to me to purchase everything but the laser for the (sig 365 macro). 3) When I finally did receive my order and realized the laser was not in it, I reached out to Coolfire to see what happened. It turned out that I would need to buy the laser separate. I asked if I could get the laser with the same Black Friday discount, because I intended to have it with the original purchase and the only reason I didn't was because there was no discernable difference in the ordering that process that would make you aware that you had left the "bundle section" and entered an order that included everything but the laser. ( I am at fault here. I didn't notice the difference). However, I was offered no remedy. 4) After having to pay full price on the laser and pay for shipping again, I finally had all of the necessary components to begin training. I go to charge my barrel for the first time and.... pshshshsh. The CO2 leaks directly out the back of the tank toward the rear of the barrel. It wont hold pressure at all. I called Coolfire again and explain the situation. They refuse to replace it and ask me to send it back to be "fixed". I don't really feel comfortable receiving a broken part and then sending it back to be cracked open again to be repaired. This is more wear and tear on an already defective part. So now I am WAITING. AGAIN. In conclusion, poorly designed website, no ability to purchase back order items, poor customer support when dealing with additional order meant to be in original order, poor craftsmanship and broken items being sold. poor customer support dealing with factory broken items. I will never purchase another product from Coolfire. I will never recommend the company or product to anyone. I will heavily discourage any of my friends, family, customers who shoot at our range and attend our marksmanship courses, customers who come into the gun store, from interacting with the company in any way. At any point along the many issues I have had with this company, You had the opportunity to address the grievances I was emailing or calling about. Even Just one occurrence of good customer support or "make it right" attitude would have been enough to retain my patronage. Each of these issues alone are easily forgivable and understandable, ( I have a couple of my own companies) I know s*** just happens sometimes. However, this string of problems with no effort toward a solution has painted a picture of a business and a culture that I cannot support.