Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
449 reviews
Cool Destinations®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tours, sightseeing tours, day trips and things to do in hundreds of destinations worldwide, including thousands of traveler reviews and photos.
Cool Destinations® (cooldestinations.com) has 449 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
449 approved reviews, newest moderated first
May be a bit expensive. However well worth the stress free tour.
By Keith T.
Response from Cool Destinations®· Oct 15, 2023
Keith, As you experienced, while we may not be the CHEAPEST, our constant reinvestment in technology and customer support means we are the BEST. Peter Founder & CEO Cool Destinations www.cooldestinations.com
Making reservation on line was easy and simple. Checking in at ticket office was also easy and staff was kind and helpful.
By Kathleen Bierwirth B.
Response from Cool Destinations®· Oct 15, 2023
Kathleen, I am so glad your experience with us was excellent from start to finish. Join us again sometime; we have activities all over the world :) Peter Founder & CEO Cool Destinations www.cooldestinations.com
Poor mobile website. Booking date was incorrect and they refused to refund.
By Hazel A.
Response from Cool Destinations®· Nov 3, 2023
Hazel, I am sorry to hear about your experience on our website, however, our records indicate we refunded your September 16th booking, and you went on a new booking with us on September 17th. Please consider updating your review to reflect the fact you were refunded Thank you, Peter Founder & CEO Cool Destinations www.cooldestinations.com
What a shuck and jive operation!! To begin with I checked their website about parking in the area because this Mickey Mouse operation doesn't keep enough operators to answer the phones. The only thing it said was to arrive 30-60 minutes early. So I showed up 90 minutes early but was still unable to find a place to park. My problem?? I was traveling with my family in my 25' RV. According to the local commerce they have parking for RVs about 1/2 mile from the riverboat yet nobody associated with the riverboat company could tell me that. Instead the manager took the opportunity to try to redicule and asked why the other patrons had been able to find spots. At this point I missed my boat,I've been treated rudely and disrespected and had Cool Destinations trying to run some kind of game on me with the Riverboat company.All I can say to them is I hope that $140 lasts a long time. Because I'm sure the damage from this review will. I was asked to update my experience, after I promised to write as many poor reviews as humanly possible and got the local commerce involved, Cool Destinations eventually stopped playing games and passing the buck to the "local vendor" and refunded my money. Just to set the record straight!! I waited around until the boat returned, parked in a no parking zone trying to find the office or somebody associated with the boat/ tour compy. This information was not on my tiickets with Cool Destinations. I eventually located the office just after the boat returned. The manager was not in a hurry dealing with other customers, she was simply very rude, ignorant, obnoxious,and undeserving of her position! Furthermore the suggestion that this area is a federal landmark is a joke!! It is more like the equivalent of a prohibition era dive joint where rowdy unruly drunken behavior is the rule of the day. Everybody is uptight rude and disrespectful. To further suggest that I should in the future leave a 2 hour window for "parking a vehicle of that size" when you clearly know you have parking for RVs 1/2 mile away shows the hight of your ignorance!! I have traveled through nearly every state in this country, I don't need YOUR travel advice!! .
By Mark K.
Response from Cool Destinations®· Nov 3, 2023
Mark, Sorry to hear about your experience. Here are a few points I would like to make: 1. Cool Destinations refunded you on May 17, and you should consider updating your review to reflect this fact. 2. We still paid the local tour operator for your tickets. So, in addition to your stated goal of causing us reputational damage, we incurred a financial loss on the tickets. 3. I am sorry that the tour manager was brusque with you. They have 120 people on the boat every hour, so he may not have had time to help you secure parking for your RV. Respectfully, his job is to get everyone on the boat safely and not to secure parking for individual guests. 4. I am unaware of many leisure activities – besides those at National Parks and dedicated campsites – with space to park large-scale vehicles, such as RVs. I would give yourself two hours to find a spot if the tour is not within five minutes of such a location. Sincerely, Joy Support Manager Cool Destinations www.cooldestinations.com
This ‘cool destinations’ is a scam! They took my money and never provided my service!!!! Beware!!!!
By Cindy A.
Response from Cool Destinations®· Nov 3, 2023
Cindy, You booked the Chicago Big Bus for the same day within 24 hours, which makes it non-refundable. I gather it was too cold to wait for the bus (I get it; Chicago in October is brutal), but we worked with Big Bus to give you a voucher valid for six months from the day of your tour. This wasn't enough for you because you filed a credit card dispute and left this nasty review. Where's the scam? Sincerely, Joy Support Manager Cool Destinations www.cooldestinations.com
DO NOT USE THIS COMPANY!!! Three days before the tour, these ass clowns cancelled my Bourbon Tour booking. Live chat with their agents only produces balderdash and lies! This is a scam! Don’t fall for it!
By Timothy D.
Response from Cool Destinations®· Nov 3, 2023
Timothy, Apologies for your experience. The local tour operator oversold the tour you booked, and we refunded you in full. There's not much we can do in those situations. Thank you, Peter Founder & CEO Cool Destinations www.cooldestinations.com
Booked through cool destinations and asked about the cancellation policy and she said to read cancellation policy which states-If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. I had to cancel (3 months in advance) and was charged around $80 for fees. It was not stated on my invoice or in the cancellation policy. According to Cool Destination they do have it in their refund policy but the refund policy is not located in the help section on top of page and they do not tell you look there if you cancel. Book directly through the vendor instead of Cool Destination which will probably be cheaper. After I disputed my charges I received an email stating - Please be aware we are treating this as theft since the policy was clearly presented. Which they were not clearly stated and I asked several times the cancellation policy. I replied back and then they didn't answer me and even sent a follow up email.
By Consumer
Response from Cool Destinations®· Nov 3, 2023
Hello, You have not left your name and did not respond to a Trustpilot request for information, so I cannot research your issue fully (i.e., I don't know in which country or city you were traveling or the tour you purchased). A the time of your review, we had our legacy cancelation policy in place, which had tiered refunds from 7/5/2 days, and yes we withheld credit card processing fees from refunds. It sucked but we had to do it as a (very) small business. However, in 2023, as our business grew exponentially, we updated our refund policies to be much simpler. Now, as stated on the homepage of our website: "You'll receive a full refund if you cancel at least 24 hours in advance of most of our tours." If an activity has a different policy, such as 48 hours or non-refundable, it will be listed on the activity page and at checkout. This has made things a bit easier for everyone, including our support staff. Sincerely, Peter Founder & CEO Cool Destinations www.cooldestinations.com
I highly recommend this tour, it was amazing. We had perfect weather so the sunset was simply amazing. The crew we had were outstanding, very funny and interactive. The wine choices were good and the small plate pairings were very nice.
By Eugenia P.
Response from Cool Destinations®· Nov 3, 2023
Eugenia, Sounds like you went on Wind & Wine Key West on a perfect evening! Thanks for taking the time to leave a review of your tour. Peter Founder & CEO Cool Destinations www.cooldestinations.com
