Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
449 reviews
Cool Destinations®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tours, sightseeing tours, day trips and things to do in hundreds of destinations worldwide, including thousands of traveler reviews and photos.
Cool Destinations® (cooldestinations.com) has 449 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
449 approved reviews, newest moderated first
Easy to use/navigate with plenty of options in different cities! The booking was simple and we received our confirmation emails right away. I’ll definitely be using this site more in the future!
By Chantelle A.
Excellent customer service by all the staff and wonderful spoken guide by the Captain.
By Ivan
loved it and our guide was outstanding so knowledgeable because he grew up there ! anyone visiting Anchorage should take this tour many thanks
By Linda S.
Everything was great from the guided tour to the staff and the drinks . It was also a beautiful day .
By Susan L.
A worthwhile tour not to be missed. Guide was very knowledgeable and she made certain all went smoothly. Beautiful countryside and colourful charming coastal ports.
By Martin C.
Our guide, Drew, was very friendly, fun, and knowledgeable. He gave us information on the rock formations, landscape, plants, animals, and hikes for every level. We were so glad we took the tour because we learned information we would not have otherwise known and we saw the amazing vistas at Bryce Canyon!
By Mom and daughters T.
Earl is a terrific entertainer......he engaged us pretty well....recommended
By Gokul
I strongly advise against booking anything through Cool Destinations. On May 11, 2025, my friend and I booked tickets for a party bus through their website, which clearly advertised “Free Cancellation”—it’s one of the first things you see. Unfortunately, we accidentally selected the wrong date and immediately contacted customer service for a refund. To our surprise, we were told via email that a refund was not possible and the original booking would stand—completely contradicting their advertised policy. We called and spoke with a representative named “Alabama,” who told us that the tickets were canceled but we still wouldn’t receive a refund OR be able to use the tickets. When we pushed back on the false advertising, she said a refund would be processed, but we never received it. After repeated calls and voicemails, we finally got another rep on the line—who hung up on us mid-conversation. We even contacted the owner of the party bus directly, who was willing to issue the refund but couldn’t because the booking was handled by Cool Destinations, a third-party. We have since filed a formal complaint with the Better Business Bureau due to the company’s misleading advertising and refusal to honor their own policies. They have not responded to the BBB complaint either. This is a dishonest company with shady business practices. Save yourself the headache and book directly with vendors—DO NOT use Cool Destinations.
By Wendy G.
