Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
214 approved reviews, newest moderated first
When I received my order I quickly realized that I received only partially what I ordered. Cook’s Direct was apologetic and very helpful to insure that I received the remainder of my order in a very timely fashion no hassle what so ever. Thanks
By Stuart
I have purchased several items from Cook's Direct. Their prices are reasonable and service is good. My only quibble with them is their emails. I am a home cook. I don't need restaurant equipment. I would suggest that they tailor their emails to the specific type of customer.
By David
I found this web site to order a black carbon steel fry pan recommended by Cook's Illustrated magazine, and keep coming back because of the wide selection of high-quality items available in both home and pro grades. This is now my go-to site to look for tools/pans I already know about and to find others I find out about using their search function.
By John
I extremely appreciate the ease of navigation of the Cook's Direct website, and their pricing was great. I recieved emails about shipping, and my item arrived in a very timely manner, in perfect condition. Highly recommend! Thank you!
By Marc B.
I was very satisfied with my dealings with them. They stand by there products and look to please their clientele..... Thank you for such a quick turn around
By Maria
All good, no problems.
By wonderful
The pan is fine but I understood it would be lighter than cast iron BUT it is too heavy for me. I am 85!!
By JoAnn
Response from Cook's Direct· Apr 28, 2016
Sorry JoAnn! Carbon steel pans tend to be much heavier than their aluminum counterparts. The pan was rated as the #1 carbon steel fry pan so hopefully you're ok with the weight difference but if you're not, please feel free to call us and we'll try to help you as much as we possibly can. 866-506-3048
If you ask me if the merchandise is exactly what I wanted then I'm forced to pull from a mixed bag of results. Let's start with what I bought. I shopped all across the web in numerous nooks and crannies to find a slim trash can with a swinging lid in the desired color match of Brown & Brown. What I ordered or rather what I thought I ordered was a brown lid with a beige top along with a slim Brown trash can. What I got was The Brown lid with the beige flap. The trash can was on backorder. No estimated time for delivery just back order. What I ended up getting was a beige trash can to go with my Brown lid. This came approximately a week and a half after the actual lid. Unto itself this really wouldn't have bothered me. When I did get the trash can and it was the wrong color I was in a real Catch-22 position. The beige flapper and the base can matched well enough to our paint scheme that I decided to keep it rather than hassle with another reorder. Additionally the model number of the can did not appear to match the model order number. Somewhere in a great internet search I found that the old model number had been discontinued and a new model took its place. Personally I really didn't care what the model number of the item was I just wanted the one that was brown. I I was very disappointed with the experience. Most of my disappointment Falls under the fact then it took way longer to get this item then it probably should have. I had other sites I thought about ordering this from but Cook's Direct had the best shipping bargain. It's unfortunate that that bargain didn't extend to order accuracy.
By Christopher
