CookiecutterstlReviews of cookiecutterstl.com

**Reply** - payment was made on Aug 28 via direct deposit and then the receipt was sent to your email as per the instructions on your website. Please check the multiple emails I have sent you with proof of purchase ** Hi, I placed an order on Aug 28 and still trying to access the files. I have emailed multiple times and no reply. I have tried the chat option on your website and no reply. I am trying to access my account but the password won't work so I am trying to reset it - but then no email is coming through to reset the password. The whole process has been extremely frustrating. Appreciate if someone could help please. The order number was 22548. Thank you.

I placed an order and sent them the proof of purchase on Saturday, September 11, 2026, for the amount of $4.00 paid by card; I subscribed to the "Pack Mini" tier on their Patreon to get credit on cookiecutterstl.com. The credit never showed up in my account, and the STL cookie cutters I urgently needed for that day never arrived. I tried contacting them repeatedly starting from the morning of the day of the purchase, and there has been no response. After waiting several days with zero support or resolution, I now have to go to the bank and the police to get my money back and have this investigated... A total waste of time and money. I don't understand what happened because I was able to buy there once before, which is why I tried again. I do not recommend buying from this website at all. Beware!

website doesnt even work, checkout makes no sense, didnt even ask for a payment method. I placed the order and nothing happened, never got an email or anything. whole website looks and feels like its a scam.

So, I was really excited to get these STL files. I read the reviews after i already bought them for our business. I've reached out to their social and email with no response. I understand that maybe the financial issue being in another country but as a business owner response to your customers is our number one priority. I'm Hoping to get the STLs and this was just an error and i will gladly change my review let hope they see this message.

Customer service is very inconsistent. Emails and chat messages often go unanswered, which makes it difficult to get support when issues come up. I’ve also experienced situations where files I purchased were not available to download. I’ve tried contacting them multiple times, but responses are rare. Their payment methods also seem to change frequently, which adds to the confusion. On the occasions when they do respond, they can be helpful; but overall it’s very hit or miss. Update: I only received a response after posting this review. Even after they publicly replied to my review, I later received an email saying my order had been canceled because of the review I left. It’s disappointing that I had to write a public review just to get an answer. Customers should be able to contact support and receive help without needing to escalate things this way.

This is an obvious scam. Their cookie cutters look great and really tempt you to buy, but once you add items to your cart and place an order, the positive experience ends there. First, the website does not offer any standard payment methods (such as credit card, Apple Pay, Google Pay, etc.). After placing an order, you are asked to transfer money via services like Patreon or PayPal. Then you must email them your payment receipt along with your order number. They claim they will contact you and unlock access to downloads afterward. I chose to pay via Patreon. On April 6, I purchased the Mini Pack to cover my order and immediately sent them the receipt by email, asking what to do next since there is no way to apply Patreon credit directly on their website. I received no response. I followed up three days later — still no reply. My download access remains locked, and no one has responded. My money is gone. Because of this delay, I also won’t be able to print the cookie cutters I needed in time for the holiday. This is a scam. Be careful with this seller.

Link never received possible scam and strange procedure. So I ordered a download from through this website (Order 20914), followed the strange procedure to get the order and was never emailed the download link. Paypal has refunded me however. Edit 26 Nov 25, the response by the merchant is spurious. If they read this provide evidence and can provide me with the email where you sent the link I'll withdraw the review.

Purchased one of the mini packages and it really makes purchasing a new cookie cutter design so easy. This has become my first choice if I need to find something new. Instantly have my new designs