Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
199 reviews
CoohomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2018 and headquartered in New York, Coohom is a leading global cloud-based, 3D design platform that provides all-in-one software and services to empower designers and businesses to design a professional project in minutes, and get photo-realistic 3D visualizations in seconds. With a presence spanning the United States, China, Korea, Thailand, Vietnam and Indonesia, COOHOM's innovative solutions have garnered the trust of over 10 million customers from 200 countries. With the aim of facilitating the digital tranformation of customers in the interior design, furniture & home decor, and Kitchen & Bath industry, COOHOM provides a comprehensive suit of software encompassing design, rendering, marketing, production, and construction, helping to streamline their workflows and achieve success.COOHOM solutions have been featured in world-renowned publications like Forbes and TechNode, as well as industry-specific magazines including Panels & Furniture Asia, FurnitureToday, HomeAccents, and Kitchen & Bath Business. Furthermore, COOHOM is a proud industry partner of the American Society of Interior Designers (ASID), demonstrating its commitment to the design community.
Coohom (coohom.com) has 199 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
199 approved reviews, newest moderated first
The first time I visited the site it worked realy well, but the second time it wouldn't load. So I gave it a few days and when I opend the website it worked again. Now yesterday I wanted to finish my project and it didn't work. I asked chatgpt and even it didn't know what was wrong. Today it still doesn't work and I'm frustrated out of my mind. Can someone please help me?!
By Cove
Customer service is really bad. They’re very rigid and unhelpful.
By Lara H.
It's the SLOWEST program (or app?) I've ever used! It's extremely UNresponsive. It's a failure!
By Robert P.
Really bad customer service! After the 7 days trial they will automatically charge you without any notification, when you contact them for stop the subscription and refund the payment in the same day they charged you they rejected the request and give a bad attitude! The customer service name is Ashley Cui, it is what she reply: Based on policy, we cannot refund. If you insist on the refund, we will proceed to deduct the 5% of handling charge collected by 3rd party stripe system and will block your account then. Totally rude and unreasonable!
By YQ
I subscribed to Coohom’s Elite plan and accidentally forgot to cancel before the renewal. As soon as I was charged, I reached out to request a refund, explaining that I only use Coohom occasionally and didn’t need the full subscription. Their support response was very cold and strictly pointed me to their no-refund policy, refusing to make even a one-time exception. They linked the policy and said nothing could be done. While the platform itself works well for interior design and renders, the customer experience is extremely disappointing. If you make even a small mistake with auto-renewal, your money is gone. I’ve canceled and won’t be returning. I highly recommend anyone considering Coohom to be careful with auto-renewal because there is no flexibility or customer understanding.
By Kemar
The model for data center is very limited
By Nnn
They automatically renewed my account without notification, and there was no invoice or correspondence about the renewal. They refused to issue a refund despite contacting me the same minute I received a bank notification that they withdrew money from my credit card. Their customer service is the worst—no empathy, probably an AI.
By IM
They withdrew an higher amount the second month, first month was 19,57, the second month 69,90. I asked them why they did this they told me that I should check the website. 1. They did not send me an invoice 2. They did not send me a confirmation of the higher amount. 3. They say they dont have a refund policy I am going to call my creditcard company and let them investigate this.
By Lorent
