Beware: Poor Communication and Security Issues
I hired Convex Digital Solutions to redesign and maintain my small business website, Four Eye Books. At first, things seemed to be going well — the team was responsive, and the early drafts looked promising. But communication soon became inconsistent, and I was never given full ownership or hosting access. Despite paying for both the redesign and a maintenance plan, I received little follow-through or documentation. I had a limited budget and trusted them to guide me honestly, but by the end, I felt taken advantage of. When I hired another freelancer to help me regain control of my site, they found malware, unnecessary plugins, and security issues that I had to pay out of pocket to fix. What began with optimism ended with frustration, stress, and additional expenses. I don’t recommend Convex Digital Solutions.
By Cameron W.
Response from Convex Digital Solutions· Nov 3, 2025
Hey Cameron, We are sorry to hear about your bad experience. As we explained to you earlier, you already have ownership of the website. If you want to port over the website to your own hosting, you can do that right now. We have already shared the back-up file with you for that. We don't give out access to our hosting server as we have other clients' websites and their sensitive information there. The malware found by the other freelancer is debatable, we don't agree with their definition of malware as it's just a phishing link comment being placed by a bot. We also offered you a partial refund to work this out. Feel free to email us if you need any further assistance. Cheers,