Send me half of my order and didn't…
Sent me half of my order and didn't verify the prescription. Won't refund for missing peices. Reply: I was originally told I had to wait three weeks for the order and told them to cancel the order. A few days later after no reply I ended up receiving half my order. The contacts they sent me are not my prescription. Not that they verified it in the first place as they are required to by law. They say that they weighed the product? Send the proof because I absolutely only received one box of contacts. They obviously are a scam the "owner of the company" sent me an email and told me I'm out of luck and they won't be helping me. Now everyone can see how you conduct yourself as a company calling customers liars and saying that they are trying to get a free box of contacts. How embarrassing for you and shows that you have very little concern about customer satisfaction and 0 insight on how to conduct yourself professionally. Update 2: he changed his reply so to reply to this I will insert this information here. Yes, even "0 power" contact lenses, including those meant solely for cosmetic color changes, still require a prescription from an eye doctor; this is because all contact lenses are considered medical devices and need to be properly fitted to ensure eye health, regardless of their power level. Key points to remember: Eye exam needed: You should always get an eye exam before purchasing any contact lenses, even if you have 20/20 vision, to ensure the lenses are the right fit for your eyes. Proper fitting important: Different brands and types of contact lenses can behave differently on the eye, so a fitting is crucial to avoid discomfort or potential damage. ----- You should know selling contacts that corneas are different sizes so bc and diameter matter. This can cause vision loss if not verified! I will also add that the whole reply is contradictory he states they verified the product with me and confirmed but it didn't require verification. Also nothing was verified with me I received an email saying it was backordered and I literally said. Okay cancel the order I will reorder in three weeks. That's ALL I said. So that's not verification at all.
By Katie H.
Response from Contactsforless· Nov 13, 2024
This customer confirmed she ordered a product that turned out to be wrong due to her own error. We asked her and she confirmed the product, but since it was a 0.00 power, it didn't require verification, so we confirmed the product with the customer. After confirming the product was correct to our team, she is now lying that it is our mistake. Furthermore she was sent the product she ordered (we confirmed it by the weight of the package sent) and is now also lying about what she received. She is no longer welcome to shop at Contacts For Less. When we encounter blatantly dishonest customers, we simply don't allow them to be customers going forward. We run a very, very ethical company.




