Pleasantly surprised!
I must be honest I expected the worst when ordering lenses this way. But i'm happy to report I was wrong. Not only did the lenses, in the ordered rx, arrive undamaged and as advertised; but they arrived at my door via fedex. I would have received the contacts within 4 days if not for U.S.Customs, that placed a hold on them, even though it was a small order they still shipped international priority through FedEx. Unfortunately, customs put a hold on the order to verify contents, but the shipper stayed on top of the situation with FedEx and emails to me with status info, and had my lenses to me 3 days later. Getting them released to me and delivered to my front door, in three days after being held by customs was no easy task. I received no less than 3 emails from customer service, at contact lens exchange, with updates that kept me informed as to progress in completing my order. The delay wasn't their fault but they still assumed responsibility for their shipment. They were always considerate and helpful in all correspondence, and seemed genuine in their concern for filling my order.the price was similar to those in the USA. I PLAN TO REORDER through them in the future. This level of customer care was extraordinary, given the small dollar amount! My hat's off to both contact lens exchage and fedex, good job and thank you once again
By Robert C.