Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
8 reviews
ContactlensdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Contact Lens Direct, we believe clear vision should be simple, affordable, and accessible. We provide genuine contact lenses from trusted brands at competitive prices, helping customers save without compromising on quality or safety.Our team brings years of experience in the optical and contact lens industry. By working directly with licensed manufacturers and authorized distributors, we reduce unnecessary costs in the supply chain and pass those savings on to our customers.We offer a carefully selected range of daily, weekly, and monthly contact lenses from leading brands, ensuring that every product we sell is authentic and sourced from approved suppliers.Your eye health remains our priority. Every order requires a valid prescription, which is verified before fulfillment to ensure compliance and safe lens usage.
Contactlensdirect (contactlensdirect.com) has 8 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 2 reviews with 1 star · Clear filters
I never recieved the order, no communication at all Poor quality service
By Christian P.
Response from Contactlensdirect· Oct 12, 2026
We’re sorry your order was delayed and that you did not receive timely communication about the delay. We’re glad to know the order has now been delivered. We will strive to improve our communication and take the necessary steps to prevent similar issues in the future.
never answered my emails or phone calls
By Melody C C.
Response from Contactlensdirect· Aug 17, 2026
Hi Melody, Thank you for taking the time to share your feedback. We're sorry to hear about the frustration with reaching our team, as this isn't the experience we aim to provide. We've checked your order and can confirm it was successfully processed and delivered within 6 days, in line with our standard delivery timeframe. We take customer communication seriously and would love the opportunity to understand what happened on our end so we can address it directly. Could you please reach out to us again at [email protected], or reply here with a good time to connect? We're committed to making this right and appreciate the chance to turn this into a better experience. Thank you for your patience, ContactLensDirect Team
