ConserviceReviews of conservice.com

How are they even allowed to be in business and why ANY property company would use them is beyond me. $80 for 1 month of water at an apartment! When previous 3rd party was $80 for 3 months (at my daughter's complex). Seems there's nothing you can do about it as long as your property company chooses to use them. Must be cheap for them b/c no one seems to care. This company needs to be reported to the attorney general and investigated. I will be looking into reporting this company.

My apartment complex uses Conservice for utility billing. Several bills each year have inaccurate charges vs. The management company charges. If you contact either one, your management company or Conservice, they tell you to contact the other to correct the error. It's absolutely ridiculous, says a 4-year resident, forced to receive Conservice utility bills. Definitely not a consumer friendly, or business accurate company to partner with.

What a horrible company. WAY over charged my 20 year old son for gas utilities because RGE kept telling us the account was switched and it wasn't. But RGE charged us $7 for gas for 23 days and Conserve charged us $57 for 18 days PLUS another $25 admin fee each bill. And when I asked about seeing the usage, I got the run around about it. And absolutely no way to waive the $25 fee even though we had the service switched. SHAME ON THIS COMPANY. I will be leaving reviews on every possible outlet I can.

When your complex sticks you with this company you are screwed. They will do whatever they can to overcharge you with fees. Don't ever be late with payments they have no concern for your well being and they don't communicate with you. Their customer service is atrocious. They should be investigated for their business practices.

Awful company providing a “service” which isn’t a service at all, it appears to be a scam disguised as a legitimate business providing a legitimate service. As a lifelong renter, I appreciate someone wanting to make things more convenient for us. But as someone who has been forced to use Conservice and is looking down the dark barrel of another forced go, it would be far more convenient for us to simply be allowed to pay our utilities directly and on time, as they come. Rental residents are forced to use the service (yes, forced, no option given and no way to opt out) and then charged a setup fee and a monthly “convenience” fee. Theoretically, the idea behind Conservice IS convenient, but in practical application… there is nothing actually convenient about what Conservice does. They form partnerships with local utilities and then seek to bundle utility bills into one convenient pay-here location. The problem is in the processing. It takes 2-3 months for them to start processing the utilities and create your first bill, and then you are always 2-3 months behind. Then, quite often, you’ll see one of your utilities missing from your bill, so some months you’ll pay 2 or even 3 months worth of one utility all at once. You were going to pay it anyway, but it absolutely makes for budget headaches and frustrations. Additionally, their customer service truly leaves a lot to be desired. I was forced to use Conservice from 2018-2020 and have just been forced into it again in a new community. During my first experience, about twice per year, we saw the electricity get left off the bill. It usually got added to the following bill so we were presented with two months’ worth of electric bills in one hefty swoop. In calling their customer service team to submit my complaints over repeated incompetence, my experience was most difficult. Most of the reps I spoke to were kind just uninformed and helpless. No one could tell me why this kept happening or make any kind of commitment to stop missing the mark.

I was forced to leave a one-star review when I would not have even rated them that, more like, a negative 5 stars! Completely disgusted with this service and it is through the apartment complex that I rent from. Such a scam..... The monthly water usage was $18.94, the fee $3.89, and the BASE charge $26.43!!!! Seriously...... the base charge is more than what I use. And this is every month, every tenant. How is this legal?!

I am forced to pay for storm water drainage through Conservice. All though it's a small fee, they charge $3.75 to prepare my monthly statement! Really? I'm paying you an additional $3.75 to send me an email with my amount due that I NEVER ASKED FOR! I pay this with my rent, so please spare me your stupid email statement and give me my money back. This is just one of the companies doing this to us because they can't afford/refuse to pay their people a livable wage. So who pays for it? US! We do with all the dang fees.

No stars necessary. This is a complete scam. Our apt complex initially billed directly thru Water Watch, which charged $25/month. This lasted for about 4 years then out of the blue the apt comple3xed switched its billing thru Conservice, which doesn't provide water/sewage its a 3rd party billing service. My bill went up to $60.00/month. When we asked our landlord they advised that they switched services. This went on for another several years until Jan 2024 when our bills went up to $71.00/month for 2 months and then switched to $81.00. This month they charged $100. I spoke to our landlord and they said they are cancelling Conservice and going back to direct billing for $30/month. So that means we were overpaying Conservice for at least 6 to 7 years and we will never see a refund.