Conn's HomePlusReviews of conns.com

Conn's 3250 airport blvd took my money to perform a gas range installation. The installation was never performed and they refuse to refund me. Horrible and criminal practices. Taking 170.00 for a server they did not provide.

This review is for an online order. I've waited weeks to review to have a fair and less angry examination. My refrigerator went out so I ordered from Conns on a Monday. I went with Conns because they were the fastest turn-around on delivery and with Thanksgiving being less than 2 weeks away I needed a refrigerator. This is the ONLY reason why I went with them. The unit was actually more expensive than their competitors. The unit was guaranteed to be delivered by Friday. Timeline: Friday: fridge shows up, minutes before the delivery window closes, guys don't unload it and show me pictures of the unit. The entire front panel is smashed in. It was loaded on the truck that way! They picked that one. Crazy! They asked if I ordered it that way. No! So they said they would try to get it delivered the next day, Saturday. Called Conns and they said the best they could do for delivery was the following Tuesday! 2 days before Thanksgiving. Not acceptable, but what are you going to do? So I waited. Monday: Went to the warehouse myself to ask about delivery because I still had not received word they were actually going to deliver this thing tomorrow. A nice gentleman said yes I was on the schedule and he didn't know why I wasn't alerted about it yet. The warehouse is 6 miles from my house and there are over 100 units in stock. Tuesday: 2 min before the delivery window closes, They show up and say they can't get down my driveway because of a limb that would hit the top of their truck ( other truck came down no problem). They called me from the street and asked me to walk outside instead of coming to my door. Weird. I tell them it won't hurt their truck and I don't care about the limb, it's a small Leland Cyprus limb. I ask them if they have a dolly on their truck and they said no (moving co. without a dolly? Seems weird). So I give them other options, I need this unit delivered today, it's been over a week without a fridge and Thanksgiving is in 2 days. So I wait while they make a fake phone call and sit in their truck. I'm sitting in the driveway next to their truck. Also, they told me they don't work for Conns so I would have to take it up with them. Um, what? Directly they don't, but they are delivering FOR Conns! I didn't hire them independently! The truck starts and they PULL AWAY! Never telling a thing. I attempt to chase after the truck to get some answers and they never stop! Tuesday night: Go to Home Depot and buy the fridge to be delivered the next week. Cancel order from Conns Following MONDAY: ( after Thanksgiving) get a call they are going to redeliver my unit. ( I already canceled this order a week ago) . Mad they showed up and I refused delivery. I call and they have no record of the cancellation. I talked to Michelle in the online dept a week before and she definitely canceled the order. Tuesday: Home Depot delivers my unit and removes the old one with no problems at all. Their driver calls and tells me how close they are and how many stops away they are. He gets out of the truck and rings my doorbell! Very curious and took their time to explain the features of the unit. Needless to say, they got a big tip to go out to lunch and I finally got a fridge from a company I should have gone with in the first place. In summation: Conns is synonymous with their name - They are Conns, avoid at all costs.

Conns are con artists. They told me they would ensure I didn’t pass my no interest period by calling and mailing letters. They did not do this. They then made it where I couldn’t comment on any Facebook posts to inform others to not shop. I paid off my washer and dryer but because they didn’t fulfill their promise to me they made on the phone I now owe 1400 more for interest: don’t shop there.

Do not shop with this company. We purchased a Samsung stove and July of this year and the panel went out about 3 weeks ago and we call about the warranty and they sent out a technician and the repairman said that he could not repair the stove. He told us to wait 24 hours for him to submit the information and the system and that another agent will contact us About either replacing or getting someone else to repair the stove. Here we are the day before Thanksgiving and have not heard anything from anyone in regards to the stove game repaired. Each time we call we get the run around. On the stove is still not fixed or replaced

Conn’s doesn’t deserve that start at all!!!!! I bought a washer a dryer set Monday, which we picked up from the warehouse Avondale.Monday night I did a load of laundry which ended up flooding my laundry room hallway and part of my kitchen. Contacted Conns Tuesday morning to inform them to schedule a time to return the washer. I was informed I would get a email to schedule a time that they would pick up the defective one a bring a new one. Great amazing. Wednesday afternoon still nothing contacted Conns pick up area where I was informed they don’t provide a service to pick up defective item an drop off new one. They created a ticket for warehouse an someone would contact me. Thursday afternoon again nothing calling several different departments leaving messages for someone to contact me. I contact pick up department were I was transferred to warehouse and was hung up on. The worst part is their own customer service person said they get that all the time they were NOT surprised at all. Now Friday I emailed a lovelle J person last night an still No support this person is supposed to be the manager if this is the manager no wonder it’s a circus 🤡 No type of customer sevice at all. Do Not buy from Conn’s they are happy to take your money but will not help if you have a problem

I'm only giving them 1 star because toggling it is required to write a review. I'm a new conn's customer and had just received a washer and dryer (financed of course) and it has come with extra. One of the units is hosting a rat. I received them Tuesday and Wednesday night I had the displeasure of finding out what the noise coming from them was. By Thursday morning I was calling customer service, the warehouse and whomever else I could to take care of the matter. I've even requested to speak with a manager/ supervisor (have not received a callback). Ultimately they tell me they cannot help me because of the picture that were taken at delivery of the drums of the units and they "appear" fine. When the fact that the rodent is NOT in the drum was pointed out they rebutted with the question "you would expect us to take the units apart and take pictures of the inside?"... but obviously missing the point that that would be what I would have had to do to even know NOT to have accepted the units to avoid this situation. I'm upset because I've asked for finding for this, it's my first alliance purchase, I've paid for insurance and warranty for poor service and accountability. I'm offended that the representatives and manager Mariah (like the singer, said she the only Mariah. Yes this is how she wanted to be remembered) some to me as if I live in filth with a gang of rats. And this was after they were informed of my children's health issues ( I have a child with respiratory issues and another allergic to rodents). I am not badly and would not refer anyone to deal with this kind of service.

I have had good service until a week ago when I bought 65 in that appeared to be fine until I got it home and found it had a scratch and when I plugged it in lines across the screen. Informed them said couldn't help me physical damage. I even have a renters insurance through them and still no help. I am going to my congressman tomorrow something has to be done to protect the consumers. I am a disabled vet and I will pass the word to other vets don't use Conns whatever you do

I’ve been trying to pay my bill the last 2 days through the online system and the automated phone system. I called both numbers and it will not let me process payment. It says it will transfer me to agent when it’s after hours and no agent available. I tried through chat and Hal was a joke. It’s frustrating and hate how inconvenient you make it for us to make a payment. Then making a payment today will not be processed till tomorrow online because it’s past 6:30pm when we work and couldn’t do it before. This is not acceptable.